A Message from our President
Welcome to the family owned and operated Hess Hotel Group. We began in 1965 with my father-in-law developing our flagship property, BEST WESTERN Invitation Inn. Over the past 45 years we have developed, built and nurtured four additional hotels to become the dynamic hotel company we are today. In addition to our flagship hotel we now own and operate two RAMADA Hotels. Check them out from the links above.We are blessed to be working with the best hospitality professionals at every position in our hotels and think of them as family. In fact, we have many multi-generation families on staff. Our family culture is what makes all our guests feel like they are at home when they stay with us. We enjoy many long term staff members as well as guests that return to our hotels repeatedly and are considered part of the Hess Hotels family.
With over 45 years of hospitality experience, we know how to make your stay flawless. Hess Hotel Group's mission is "to exceed expectations" and that's what we do at our Award Winning Hotels. Our legendary customer service and fresh, clean rooms at a very affordable rate will have you relaxed in no time.
From the entire Hess Family and all the family and friends that work at each hotel,
"Welcome! We're Glad You're Here! Make Yourself At Home!"
 |
"Hess Hotels is family and friends working together to make a home-away-from-home for our guests." - Pamela M. Lytle-Hess, President |
||
1966 - Opened the BEST WESTERN Invitation Inn, Harford County MD
1985 - Opened the COMFORT INN Edgewood, Harford County MD
1989 - Opened the COMFORT INN Perryville, Cecil County MD
1995 - Added a conference center to the COMFORT INN Edgewood
1996 - Opened the SLEEP INN & SUITES Edgewood, MD, Harford County MD
2001 - Opened the SLEEP INN & SUITES Emmitsburg, MD, Frederick County MD
2004 - Converted the COMFORT INN Perryville to the RAMADA Perryville
2005 - Converted the COMFORT INN Edgewood Conference Center to the RAMADA Conference Center
Our Mission Statement
Our mission is to exceed the expectations of our guests, employees, community, industry, environment and owners.
Our Steps to Success
- Our guests will be met with smiles at all times and will be 100% satisfied.
- Our employees will be properly compensated, appreciated, courteous, efficient, well-trained, comfortable, safe, diversified, and unified.
- Our community will benefit from our involvement as leaders and concerned citizens.
- Our industry will see us as the cleanest lodging available with an excellent value, offering a variety of amenities and services.
- Our environment will be better by our "green" program asking guests to reuse towels and sheets while recycling materials whenever possible.
- Our owners will enjoy a reasonable return on their investment.
